Privacy policy

 

Last updated: July 1, 2025

This Privacy Policy describes how Sunnys UAE (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sunnys.ae (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information You Provide to Us Directly

  • Contact details including your name, address, phone number, and email

  • Order information including billing/shipping address and payment confirmation

  • Account information like usernames and passwords

  • Customer support information shared in communication

Information We Collect Automatically We may automatically collect information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This includes:

  • Device and browser information

  • IP address

  • Pages visited, products viewed, time spent on site

Information from Third Parties We may receive information from service providers and platforms such as:

  • Shopify (eCommerce platform)

  • Payment processors (for order fulfilment)

  • Analytics and marketing tools (e.g. Google Analytics, Meta Pixel)

Any information we receive from third parties will be treated according to this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services We use your information to fulfill and manage your orders, facilitate exchanges or returns, communicate about your account or purchase, and improve our Services. We also use Shopify services to enhance your shopping experience.

Marketing and Promotions With your explicit consent (given at checkout or via subscription popup), we use your contact details to send promotional offers, updates, and news about Sunnys via email and SMS. Customers can opt out anytime.

Service Optimization and Analytics We use marketing pixels and analytics tools to understand shopping behavior and enhance user experience. This helps us tailor content, recommend products, and improve our website.

Security and Fraud Prevention We use data to detect and prevent fraudulent activity, unauthorized access, and other misuse.

Cookies We use cookies and similar technologies to power core functionalities, remember your preferences, track site performance, and personalize your experience. 

You can manage cookie preferences via your browser settings. Disabling cookies may impact your experience.

Disclosure of Your Information We may disclose your information in the following circumstances:

  • To service providers who support order fulfillment, IT infrastructure, and analytics

  • To marketing partners to deliver personalized ads

  • To legal authorities where required by UAE law

  • In business transfers such as mergers or acquisitions

We do not sell or use your sensitive personal information without your consent.

Third Party Websites and Links Our Site may contain links to external websites. We are not responsible for their privacy practices. Please review their policies before interacting.

Children’s Data Our services are intended for adults. We do not knowingly collect data from anyone under 18. If you believe a child’s data has been submitted, please contact us at hello@sunnys.ae, and we will delete it promptly.

Security and Retention of Data We retain personal information only as long as necessary to:

  • Fulfill orders

  • Support our 14-day money-back guarantee

  • Comply with legal obligations

  • Support marketing if the customer has opted in (until unsubscribed)

We take commercially reasonable measures to protect your data, but cannot guarantee complete security.

Your Rights Under UAE law, you have the right to:

  • Access the data we hold about you

  • Correct or update inaccurate data

  • Request deletion of your personal information

  • Withdraw marketing consent at any time

To exercise these rights, please contact us at hello@sunnys.ae.

International Transfers We only operate in the UAE and do not target users from outside the region. All data is processed within our trusted systems and hosting providers.

Contact Us If you have any questions or concerns regarding our privacy practices, please contact us:

We’re here to help and always happy to answer your questions.